FAQ's

No, we don’t have a minimum order requirement. Whether you need a small quantity or a larger volume, we’re here to accommodate your needs. Our flexible ordering system allows you to purchase the exact quantity required for your project.

We prioritise providing convenience and accessibility to all our customers, regardless of the order size. Feel free to reach out, and we’ll assist you with your specific requirements, ensuring a seamless and tailored experience.

For Home Owners & DIYers we offer Free Shipping on orders over £500
For BULK ORDERs, FREE Next Day UK Delivery direct to site on orders over £2800

No, you don’t need to be a stockist to buy from us. We cater to a diverse customer base, including flat roofing installers, merchants, trade counters, and individuals. Whether you’re a professional in the roofing industry or a DIY enthusiast working on a personal project, you can purchase our high-quality EPDM Rubber Roofing products directly from us or from one of our stockists local to you. Contact us on sales@plytech.co.uk to find your nearest stockist.

Our goal is to make our top-notch products accessible to everyone, and we welcome customers from various backgrounds. If you have any specific questions or need assistance, our team is here to help.

Our delivery time is designed for your convenience. When you place an order with us before midday, we ensure next day delivery across the UK. We understand the importance of timely deliveries, especially in the construction and roofing industry, and strive to get our EPDM Rubber Roofing products to your doorstep promptly. This commitment to efficiency is part of our dedication to providing excellent service to our customers. If you have any specific delivery-related inquiries or requests, feel free to reach out to our team, and we’ll be happy to assist you.

If you encounter any issues with your order, we’re here to assist you promptly. Please don’t hesitate to reach out to our dedicated customer support team. You can contact us through the following channels:

Email: Send us an email at sales@plytech.co.uk, and our team will respond as soon as possible.

Phone: Give us a call at 01392 454810 and one of our team will be ready to help you with any concerns you may have.

We understand the importance of resolving issues quickly, and we’re committed to ensuring your satisfaction with our products and services.

Registering the warranty for your customer is a straightforward process. Follow these steps to ensure the warranty for their purchase is properly registered:

Visit our Warranty Registration Page: Under Help & Advice, locate the “Warranty Registration” page.

Complete the Form: On the Warranty Registration page, you’ll find a form to fill out. Enter the required information, including the property owner’s name, contact details, product information (such as model and serial number), and purchase date.

Submit the Form: Once you’ve filled in all the necessary details, submit the form through the online submission button.

Confirmation: After successfully registering the warranty, your customer should receive a confirmation. This will come in the form of an email.

Keep Records: Advise your customer to keep a copy of the warranty confirmation in a safe place. This document will be valuable in case they need to make a warranty claim in the future.

By ensuring the warranty registration is completed accurately and promptly, your customer can enjoy the full benefits of the 20 year warranty coverage for their product.

If there are any concerns or questions during the registration process, encourage them to contact our customer support team for assistance.

While it’s not mandatory, obtaining training for installing a rubber flat roof is highly recommended for several reasons:

Quality Installation: Proper training ensures that the rubber flat roof is installed correctly, minimising the risk of errors that could lead to leaks or other issues.

Product Knowledge: Training provides insights into the specific product you’re working with, understanding its properties, limitations, and best practices for installation.

Warranty Compliance: Some manufacturers may require installation by certified professionals to maintain warranty coverage. Training helps you meet these requirements.

Efficiency: Training equips you with the skills to work more efficiently, saving time and resources during the installation process.

Safety: Learning the correct installation procedures enhances safety, reducing the risk of accidents or injuries during the roofing process.

Customer Confidence: Being a trained installer adds credibility and instils confidence in your customers, assuring them that the job will be done correctly.

If you’re considering installing a rubber flat roof, it’s advisable to enrol in one of the Plytech Approved Installed training courses. This will not only enhance your skills but also contribute to the overall success and longevity of the roofing project. Click here to find out more about our Rubber Roofing Installation Training Courses

Deliveries & Returns

To place an order with us, follow these simple steps:

Calculate Your Requirements: Utilise our EPDM Calculator available on our website. This tool will help you determine the precise amount of EPDM rubber roofing and other materials needed for your project.

Review Your Calculation: Double-check the quantities and specifications provided by the EPDM Calculator to ensure accuracy.

Contact Us: Once you have your requirements, reach out to us by phone 01392 454810 or email sales@plytech.co.uk. Our dedicated team is ready to assist you with the ordering process.

Phone: Call our customer service 01392 454810, and one of our representatives will guide you through the order placement. 

Email: Alternatively, you can send us an email with your calculated requirements and any specific details related to your order. Our email address is sales@plytech.co.uk 

Provide Details: During the communication, be prepared to provide essential details such as the EPDM specifications, quantities, delivery preferences, and any additional requirements you may have.

Receive Confirmation: Once we’ve processed your order, you’ll receive a confirmation email or phone call. This document will include all relevant details of your order.Our goal is to make the ordering process as seamless as possible. If you have any questions or need assistance, don’t hesitate to get in touch with our friendly customer service team.

Certainly, we do offer credit accounts to eligible customers. If you are interested in setting up a credit account with us, please call our customer service on 01392 454810 or complete the form on our Credit Account Application page.

No, we do not offer an installation service. However, we provide comprehensive training courses for rubber roofing installation. Our training courses are designed to equip both beginners and experienced contractors with the skills and knowledge needed to install rubber roofing systems effectively. Whether you’re an individual looking to enhance your skills or a professional contractor seeking specialised training, our rubber roofing courses offer valuable insights and hands-on experience. 

We also have a wide selection of training videos, and installation guides featured on each product page.

Additionally, our team is available to answer any technical questions you may have during your installation process.

No, EPDM rubber roofing is exclusively available in black across the UK. While black is a versatile and popular choice for roofing applications, it also provides excellent UV resistance and durability. 

Our team is available to discuss your project needs and provide guidance on suitable solutions based on your preferences.

If you’re unsure about the quantity of materials needed for your EPDM rubber roofing project, we recommend using our EPDM calculator. This tool is designed to provide accurate estimates based on your specific roof dimensions and requirements. By inputting the necessary details into the calculator, such as the size of your roof, you can obtain a precise estimate of the EPDM membrane, adhesives, and other accessories required.

Using the EPDM calculator ensures that you order the correct amount of materials, helping you avoid wastage and stay within your budget. If you have any questions or need assistance with the calculator, please don’t hesitate to get in touch with our team. We’re here to help!

No, we don’t offer specific kits or bundles for predefined project sizes. We recommend using our EPDM calculator to determine the exact quantities of EPDM membrane, adhesives, and accessories needed for your specific project. The calculator takes into account your roof dimensions and other relevant details to provide accurate estimates.

Using the EPDM calculator ensures that you get a customised solution tailored to your project’s requirements. This way, you only order the materials you need, avoiding unnecessary expenses and reducing waste. If you have any questions or need assistance with the calculator, feel free to contact our team for support.

Why Plytech for EPDM Rubber Roofing?

FAQ's - Exceptional Service - FAQ's - Plytech

Exceptional Customer Service

Outstanding service for your EPDM rubber roofing needs. Our dedicated team goes above and beyond to support you.

FAQ's - Delivery - FAQ's - Plytech

Next Day UK Delivery

On site when you need us! Order your EPDM rubber roofing products by midday for guaranteed Next Day Delivery across the UK, keeping your projects on schedule.

FAQ's - 20 Year Warranty - FAQ's - Plytech

Free 20-Year Warranty

Enjoy peace of mind with our Free 20-Year Warranty on all EPDM rubber roofing membranes, a testament to the durability of our products.

Elevate your EPDM projects

Get in touch for quality EPDM rubber roofing supplies.

Plytech UK Ltd, Rubber roofing solutions